Privacy policy

Last Updated: May 27, 2025

At DBOrdinary, your privacy matters. This Privacy Policy outlines how we collect, use, and protect your personal information when you interact with our website — dbordinary.com (the “Site”) — and related services (the “Services”).

Whether you're browsing, ordering, or reaching out, this applies to you.

🔄 Changes to This Privacy Policy

We may update this Privacy Policy from time to time for legal, operational, or business reasons. Updates will be reflected with a new “Last Updated” date. Significant changes will be communicated via our website or email where applicable.

📥 Information We Collect

We collect personal information from you in a few key ways:

1. Information You Provide Directly

When you shop, create an account, or contact us:

  • Name, address, email, phone number

  • Shipping & billing details

  • Order history and return data

  • Account credentials

  • Messages or support requests

2. Automatically Collected (Cookies & Tech)

When you visit our Site:

  • IP address, browser/device data

  • Pages viewed, time on site, click behavior

  • Cookies and pixel tracking

  • Shopify-powered session info

3. Information from Third Parties

We may collect information through:

  • Shopify (store platform & analytics)

  • Payment providers (e.g. Stripe, PayPal)

  • Marketing partners (e.g. Meta, TikTok, Klaviyo)

  • Fulfillment or email tools (e.g. Printify, Klaviyo)

🧠 How We Use Your Information

We use your data to run DBOrdinary, serve you better, and grow our brand.

To Fulfill Orders & Services:

  • Process payments

  • Ship orders and provide tracking

  • Manage returns/exchanges

  • Communicate updates or issues

For Marketing & Advertising:

  • Send product updates or exclusive offers

  • Retarget ads via platforms like Meta or Google

  • Customize your shopping experience

Note: You can opt-out of promotional emails anytime via the unsubscribe link.

For Security & Fraud Prevention:

  • Monitor for suspicious activity

  • Protect against unauthorized access or misuse

To Improve Our Site & Services:

  • Analyze browsing patterns

  • Understand customer preferences

  • Enhance product and user experience

🍪 Use of Cookies

We use cookies and tracking tools (via Shopify & others) to personalize your experience. This includes remembering login info, showing relevant ads, and tracking performance.

You can modify your cookie preferences in your browser settings. Note that disabling cookies may affect certain features.

For more info on Shopify cookies, visit:
👉 https://www.shopify.com/legal/cookies

📤 Sharing Your Data

We share your info only when necessary to run DBOrdinary and improve your experience:

Purpose Shared With
Order fulfillment Print providers, couriers
Payment processing Stripe, PayPal, Shopify Payments
Marketing Klaviyo, Meta, Google
Site hosting & performance Shopify, analytics providers

We do not sell your personal information or share it beyond what's necessary to fulfill our services.

🛑 Children’s Privacy

Our services are not intended for users under 16. We do not knowingly collect personal data from children. If you believe a child has shared information, please contact us to request deletion.

🔐 Data Security & Retention

We take precautions to protect your data. While no method is 100% secure, we follow best practices to protect against unauthorized access.

We keep your data only as long as necessary to:

  • Provide services and support

  • Meet legal and tax obligations

  • Resolve disputes and enforce policies

🌍 International Users & Data Transfers

Our store is operated from New Zealand using Shopify’s global infrastructure. Your information may be processed in countries outside your own. If you're in the EEA or UK, we rely on legal transfer mechanisms like the Standard Contractual Clauses.

🧾 Your Rights

Depending on your location, you may have the right to:

  • Access or request a copy of your personal info

  • Correct or delete your data

  • Object to or restrict certain uses of data

  • Withdraw consent for marketing

  • Lodge complaints with your data authority

To exercise your rights, email us at contact@dbordinary.com with your request.

📬 Contact Us

For any questions, concerns, or requests about your privacy:
Email: contact@dbordinary.com

We’re committed to transparency and safeguarding your trust.